Part A — Website and free resources
1. About us and these terms
This website is operated by Building Forensics Limited, a company registered in England and Wales under company number 08837566. Its registered office is 71–75 Shelton Street, London WC2H 9JQ. You can contact us at info@buildingforensics.co.uk.
By using this website, its applications or downloadable resources, you agree to these terms. If you do not agree, do not use them. You must be at least 18 to create an account or purchase services.
2. Information, guidance and free resources
Website content, tenant guides, the Awaab’s Law Tenant Action Pack, TRACE™ and other free resources provide general information and guidance. They do not diagnose illness and do not replace an on-site inspection, laboratory interpretation or advice from an appropriately qualified medical, legal, surveying, engineering or environmental professional.
Information may not reflect every fact or the latest change relevant to your circumstances. You remain responsible for checking what applies before making decisions with legal, health, safety or financial consequences. TRACE provides sampling guidance; it does not diagnose illness or replace professional investigation or laboratory interpretation.
3. Registration and marketing
Some free resources require one contact registration. Registration may unlock the FREE Help area but does not replace any separate, secure sign-in required by an application. Requesting a resource does not automatically subscribe you to unrelated marketing. Marketing consent is separate, optional and may be withdrawn at any time.
4. Acceptable use
You must not misuse the website or its applications, defeat access controls, introduce harmful code, gain unauthorised access, scrape the service through unapproved automated means, infringe another person’s rights, or use content for unlawful, deceptive, defamatory or harmful purposes.
5. Intellectual property
Building Forensics Limited and its licensors retain all intellectual-property rights in the website, applications, DOP materials, methodologies, designs and content. Unless a resource expressly states otherwise, you receive a limited, personal, non-exclusive and non-transferable right to use it for its stated purpose. You may not resell, redistribute, reverse-engineer or use it to train or develop a competing AI system without prior written permission.
6. Availability and external links
We may update, suspend or withdraw website features. We do not guarantee uninterrupted availability. Links to third-party websites do not imply endorsement, and those sites operate under their own terms and privacy notices.
Part B — AI and chatbot terms
7. Nature of AI outputs
Building Forensics AI tools may use internal documents, experience and methodologies together with third-party application programming interfaces to generate responses. AI outputs may be incomplete, inaccurate, inconsistent, outdated or unsuitable for a particular situation. Similar questions may produce similar answers for different users.
Outputs must not be treated as professional advice or used as a substitute for a professional inspection. They must not be relied on to diagnose building or medical conditions, specify or certify remedial work, satisfy regulatory or insurance requirements, or prepare expert evidence, court submissions or statutory notices.
8. User content and confidential information
You retain ownership of material you submit. You must have the rights and lawful basis needed to submit it. Do not enter another person’s personal data, medical information, photographs or confidential records unless you are lawfully authorised to do so. Where a tool asks you not to submit sensitive information, you must follow that instruction.
You grant us the limited rights needed to process and store submitted content to provide the requested service, maintain security and comply with law. Identifiable user content will not be used to train third-party global AI models unless this is clearly disclosed and lawfully authorised.
9. Accounts, security and third-party providers
Where an account is required, it is personal to the registered user. You are responsible for accurate account information, safeguarding credentials and promptly reporting suspected unauthorised access. We may suspend access where reasonably necessary to address misuse, a security risk, a legal requirement or a material breach.
AI generation, hosting, storage, communications and payments may depend on third-party providers. Their availability and terms may change. We take reasonable steps to select and contract with providers appropriately, but cannot guarantee their uninterrupted performance.
10. Paid subscriptions
If a paid subscription is offered, its price, duration, included features, usage limits, renewal arrangements, cancellation rights and payment method will be displayed at the point of purchase or in the order confirmation. Those specific commercial terms form part of your agreement and take priority if they conflict with general wording here.
Part C — Commissioned professional services
11. Orders, prices and payment
Descriptions, prices and charges for professional services will be set out on the website, in a quotation or in direct correspondence. Orders are subject to availability and acceptance. We may require advance payment or instalments. Where an insurer is paying, we may require payment in advance or an acceptable written commitment to pay.
12. Providing the services
We will perform commissioned services with reasonable care and skill. Dates are estimates unless expressly agreed otherwise. Surveys and inspections are normally non-intrusive, limited investigations undertaken within the agreed time, access and cost constraints. They may identify some but not all hazards, contamination sources or causes.
Sampling and measurements reflect conditions at the time and location of testing, which may change. Reports are risk assessments and may recommend further investigation. Tell us in writing before attendance about Multiple Chemical Sensitivity or other relevant health and safety concerns. We may stop or cancel work where conditions are unsafe.
If a property differs materially from the description supplied, we may limit the investigation, reschedule it or propose revised charges. Drone work is subject to the permissions identified in the order. Any third-party recommendation is provided for reference; the third party remains responsible for its own work.
13. Consumer cancellation
Consumers may normally cancel within 14 days by emailing info@buildingforensics.co.uk. If you ask us to begin within that period, a refund may be reduced to reflect work already completed. Any further cancellation arrangements, including notice before an appointment, will be stated in the quotation or order and remain subject to statutory rights.
14. Reports and use
Reports and data remain our property until paid for in full. Unless agreed otherwise, consumers may use supplied materials personally and business customers may use them internally. Resale, republication or redistribution requires written consent. Laboratory and supplier information may remain confidential.
Part D — Liability and general provisions
15. Liability
Nothing in these terms excludes or limits liability where it cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Your statutory rights are not affected.
Subject to those rights and mandatory law, we do not accept responsibility for decisions made solely in reliance on general website information or AI outputs, indirect or consequential loss, loss of business opportunity, third-party service interruption, or loss caused by misuse or unauthorised access resulting from a user’s failure to protect credentials. Any limitation stated in a quotation or order applies only to the extent permitted by law.
16. Changes, disputes and law
We may update these terms. Material changes affecting an account, paid subscription, intellectual-property rights, data use or liability will be notified where required. If a dispute arises, the parties should first give written details and try in good faith to resolve it before proceedings, except where urgent relief is required.
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer right to bring a claim elsewhere. If any provision is unenforceable, the remaining provisions continue. No failure to enforce a right is a waiver of that right.
17. Contact and privacy
Questions or formal notices may be sent to info@buildingforensics.co.uk. Our Privacy Notice explains how personal information is used.